THE BLOG
Notes on
feedback.
Problems first. Product second.
What does a feedback board cost? Four pricing models compared
Per tracked user, flat plans, free with a cap, or self-hosted: how feedback-board pricing works and which fits you.
Self-hosting a feedback board: what you actually take on
Self-hosting a feedback board saves money and keeps your data. It also makes backups, updates and uptime your job. A plain checklist.
What a feedback board costs at 1,000 and 10,000 tracked users
What the public pricing pages say a feedback board costs when 1,000 or 10,000 people vote, and where the price is only available by asking.
Why per-user pricing punishes your best customers
Feedback tools that price by tracked user charge more when more customers speak up. Why that is backwards, and what to look for instead.
What is a tracked user, and why does feedback software charge for them?
Many feedback tools price by tracked user: anyone who posts, votes or comments. Why that is awkward, what it costs, and the alternatives.
Can your coding agent read your feedback board?
Feedback boards were built for people. Here is what changes when your coding agent can read requests, and close them when work ships.