PRICING EXPLAINED
What is a tracked user, and why does your feedback board
charge for them?
Pricing that grows with your audience is a strange fit for a tool whose job is to hear from your audience.
Canny defines a tracked user as someone who has given feedback: creating a post, or voting or commenting on one, whether they did it themselves, an admin did it on their behalf, or its AI did. Its free plan includes 25 tracked users; Pro starts at $79/month billed yearly for 100+ tracked users; plans above 5,000 are Business, priced on request.
Source: canny.io/pricing, checked 2026-10-20. Prices change; check the source before you decide.
Why it's awkward
A feedback board works best when more customers vote. Every extra voter moves you toward the next price tier. A popular launch, a viral request, or an invite to your whole user base can change next month's bill, which nudges you to ask for less feedback.
Ways out
- Stay small. If you have fewer than 25 people giving feedback, a free plan is fine.
- Pick a flat-price tool. Some tools charge per admin seat or a flat monthly fee instead.
- Host it yourself. An open-source board costs the price of a small server and your time. Dupes Feedback is one process and one data volume, with import from Canny if you already have a board.
A fair check before you leave
Self-hosting means backups, updates and uptime are yours. If that isn't what you want, a hosted plan with predictable pricing is the better answer; we're building one, and you can join the waitlist.
Try the live voting board Open the live board Join the hosted waitlist